What does the Insight Assist service offer?
The Insight Assist service was created in collaboration with the Institute of Rating, Revenues and Valuation (IRRV) as a comprehensive solution for all the key resources needed to manage a business rates department. This portal provides support to every team member, from Revenues Officers to the Head of Revenues.
How does the Insight Assist service work?
Once your Local Authority has been granted access, the ‘Insight Assist’ tile will appear on the Analyse LOCAL landing page.
In essence, Insight Assist offers a range of valuable resources and tools designed to support business rates departments. Key features include the ‘Practice Notes,’ which provide up-to-date best practice guidance and the ‘Case Law’ database, offering an easily searchable summary of relevant case law. Additionally, the ‘Technical Forum’ acts as a platform for advice, while the ‘Newsletters’ provide monthly updates on the rating sector. Users also have access to a wealth of industry literature through ‘Publications,’ and interactive tools such as ‘Toolkits’, to further assist with rates administration.
What are the key benefits of Insight Assist to our clients?
With so many changes and updates to stay on top of, it’s easy for anyone working in the business rates field to experience that nagging feeling of having missed something important or not responding adequately to the latest industry developments.
One of the standout features of our service is the Alert system, which delivers real time news updates, ensuring clients are always well informed. Multiple email addresses from within a department can be added to the system, with most of our clients opting to include their entire rating team.
The system also serves as a valuable interactive training tool, offering basic coaching for new team members and ongoing professional development (CPD) for more experienced staff. When combined, these features of the Insight Assist portal help Business Rates departments save valuable time throughout the year, time that can be redirected into efforts to boost collection rates.
But don’t just take it from us – hear what our clients have to say here.
How has the Insight Assist module improved since last year to offer a better service to our clients?
Over the past year, the Insight Assist module has focused on refining its core functionality to deliver a more efficient and reliable service to our clients. We have worked diligently to streamline internal processes, resulting in faster response times for client queries and requests. These adjustments aim to enhance user experience, and ensure clients receive timely, accurate support for their needs.
Additionally, we have continued to expand our extensive library of caselaw and procedural notes, ensuring that clients have access to up-to-date, relevant resources. By consistently adding to this library, we equip users with the tools they need to navigate complex scenarios with confidence. These efforts reflect our aim to provide improvements that enhance the overall value and effectiveness of the Insight Assist for our clients.
What is in store for the Insight Assist service this year?
This year promises to be an exciting time for the Insight Assist service, with significant developments on the horizon. We are actively working to expand our capabilities in Council Tax administration, aiming to provide a more comprehensive and seamless experience for our clients. These advancements are designed to address the evolving needs and feedback of our users.
In addition, we are focused on introducing new functionality that will further enhance the overall service. While specifics will be unveiled in due course, our team is hard at work internally on features that will deliver tangible benefits to our clients. From improved user interfaces to smarter automation tools, these updates reflect our ongoing commitment to innovation and excellence, ensuring the Insight Assist continues to set the standard in rates management and administration.
If you are interested in benefiting from our Insight Assist service or would like to find out more, please contact your client manager or email ‘info@analyselocal.co.uk‘